He was extremely aggravating, and not listening to me. He kept saying that my expiration date was September 8, 2016, and would not understand that I was RENEWING, not ordering a new subscription. After a couple of minutes, a manager came on the line and asked me to repeat the problem to him since he could not understand what she was trying to tell him. I then firmly requested to speak to her manager, not just another sales person, as is often the case.
#DIGITAL RIVER AVAST FULL#
I asked to speak to her supervisor, knowing full well part of their job is to try to deflect such requests. I was met with the usual heavy foreign accent person who was nice, and trying to understand, but couldn't. I was already upset that I had to select automatic renewal, now this! So, I called the Digital River / Avast help line to straighten it out.
#DIGITAL RIVER AVAST LICENSE#
My license was now good only until September 8, 2016. So, I thought when I put it in Avast, it would recognize that my license was still current, and extend it. So, to be clear, all of the proceeding processing, including clicking on the link in that email, was leading me to believe that I was RENEWING my license. Here is the problem: The license I received in my email was for 1 year STARTING FROM THAT DAY instead of extending my subscription from Octoto October 7, 2016. So, I just figured the web site developer messed up a little, and it would be OK.
There was some text that looked like there were other choices above that area, but it was not selectable. I was a little upset at that, but it said I could opt out after I ordered. There, to my surprise was only one button to press to finish the transaction, and it said I must accept "Automatic Renewal" in order to complete the sale. I filled in my contact information and proceeded to the order part. When I got to their web site, I found a very confusing array of jumbled up text on the page. So, I clicked on the link to take me to the Digital River payment system to renew for another year. I have been in IT as a level III tech for many more years! I recently received the usual yearly email from you to renew my license. I have been using your superior Internet Security product for many years.
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